Contact & FAQs
Below you will find frequently asked questions and also contact details for our support team.
Frequently Asked Questions
Order Status & Returns
Where is my order?
How to track my delivery?
UK Orders:Once you have received your tracking code, you can track your order on the shipping companies website:
Rest of the World Orders: If you ordered via standard delivery, you can track your order on the Royal Mail website. Please note that tracking is only available for certain countries, so don't worry if no tracking information is available for your unique tracking code. In these cases the tracking code will simply confirm when the parcel has been delivered and signed for.
If you ordered via courier service, your order will either go out via DHL or DPD. You will be notified of which service your order went out via in your confirmation email. If your order was shipped via DHL, you can track it here.
How do I cancel an order?
Amending an order
Can I change the products in my order?
Can I change my delivery address?
Returning an Item
Payment & Currency
What are the prices in USD?
14 day supply of Supersculpt and DietVits is $36.99 USD + shipping
14 day supply of Supersculpt and DietVits is $72.99 USD + shipping
14 day supply of Supersculpt and DietVits is $173.99 USD including FREE shipping to the USA
Standard international shipping is free
Note: USD prices may change slightly in line with exchange rate fluctuations, so your card statement may show a few dollars more or less.
Why have I been overcharged?
Can I pay with a different payment method?
Can I pay with a Credit / Debit card over the phone?
I have a medical condition. Can I use Gravitate supplements?
How long will it take until I notice results?
Are Gravitate supplements suitable for vegetarians and vegans?
Do Gravitate supplements interfere with the contraceptive pill?
Can I take Gravitate supplements if I am pregnant or breastfeeding?
Can I consume alcohol if I am taking Gravitate supplements?
Please read our FAQs above before contacting us as most questions are answered in the above FAQs. The FAQs will give you an instant response as oppose to waiting for our support team to respond.
Our customer service team works Monday - Friday and aims to respond within 24 hours of receiving your message. If you message over the weekend, you should receive a response next working day.
Please note we are closed Bank Holidays.