4 step guide to returns / money-back guarantee requests
You can read our money back guarantee details here.
In order to request a refund under our 60-day money-back-guarantee, please follow the instructions below within 60 days of the date on which you placed your order.
STEP 1. Log into your account
To complete your return, you must log into your account which was set up when you made your purchase. You can login here:http://gravitatenutrition.com/my-account/
We automatically set up an account for every new customer when you make a purchase through our website. Your account details and a randomly generated password are then emailed to the email address you provided.
If you cannot locate your login details you can re-set your password by clicking the ‘Lost your password’ link on the login page. Then enter your email address and hit the ‘reset password’ button. You should then receive an email with a password re-set link. If you don’t receive the email within 5 minutes, check your spam box.
STEP 2. Click ‘Return an Item’ next to the order you wish to return / have replaced
Once logged in, go to ‘Recent Orders’ then choose ‘Return an Item’ for the order you wish to return / have replaced. If the ‘Return an Item’ button is not visible you may be outside of the returns time-frame.
Please note: the order status must be ‘Completed’ for the return button to show. If it still says processing wait till you receive the order shipped email before proceeding.
STEP 3. Select the relevant items and click ‘Returns Request’.
STEP 4. Fill out the returns request form and submit it.
Fill in the returns request form which appears and submit it.
You should receive an email straight away to confirm we have received your request.
Your request will usually be processed within 3 working days. However, during busy periods it can take up to 7 working days. You will then receive a second email with returns instructions (where applicable) including the special returns address and your RMA number.